Anglian Water
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Shocked and Upset by Anglia Water
I have just had to contact Anglia Water for the second time concerning the same problem. They solved the problem initially but it has now reoccurred I just cannot believe in this day and age just how shoddily My wife and I have been treated. We are in our mid seventies and have never witnessed such downright rude and uncaring treatment. We have no choice to put up with this because this is the only water and drainage supply available to us. I won’t go through the details , but we are left shocked and upset by this . UPDATE. I received polite communication from Anglia after this review , requesting details. I forwarded the details and received a reassuring reply. I swiftly receive a phone call , very accommodating and a visit arranged for next morning. Two guys arrived , both of whom have sorted water problems for me previously. They methodically set about the problem , polite and down to earth. They left no stone unturned. It is a weird problem and although not resolved they left me reassured and with a plan. I am unable to alter the star rating as I feel I was badly let down by my earlier experience but , I have to say ,the customer service and second visit from the two chaps was superb and merits 5 stars. From this I have to say well done Trustpilot, you earned your beans and to Anglia Water thank you for the second half and to hope that you realise what an important part of your organisation people are. Thanks.