Lis

Jan 9, 2026

Unacceptable & disappointing care

Imagine (paying for) a medical clinician that agrees a treatment plan with you, and you start your medicine with some positive effect (at a cost). Seems positive right? But - Then you run out, and your medicine isn’t available anymore, so they give you a “close” alternative - which doesn’t have the same effect, or even worsens your condition, but you’ve still paid for it with no option to get your money back - and no way they’ll send you an alternative to try unless you pay again the full amount - throwing your money in the bin. Then imagine you are expected to pay yet again to talk to the clinician about the issue, only to have the same problem repeated. Out of pocket, and with negative effects from the “medicine”, you would have to then pay again to speak to a clinician, and then pay even more to be sent yet another alternative medicine to try (at the risk of it not being good for you again.) There is no option to ‘try’ different strains, you are expected to go all in at full cost every time you try a strain. Also, if you’re running low of your medicine, oops - you can’t get any more unless you have an appointment. Well, your best hope is that an appointment is a month away! And they don’t care at all that you’ll be left without treatment in the meantime. I raised these concerns with the team who are completely unbothered and just keep repeating that I should pay to book an appointment. I asked to speak to somebody properly about this rather than just stopping treatment abruptly - but of course, even if I want to do discusss stopping treatment, I have to pay to have that conversation (and considering I don’t think I can continue with this cycle, I’m certainly not going to pay any more flipping money.) it’s nonsensical, and only demonstrates a lack of genuine patient care - it’s 100% all about money for this company. To say this is disappointing is a massive understatement. It Doesn’t feel medically appropriate to treat sick people this way. I wanted to share this honest review for other people to understand what treatment with Curaleaf actually looks like. After three years of going round this cycle, frustrating beyond belief, I’m looking elsewhere - since there are other lesser-known clinics around that do put more emphasis on patient care. I will add that medical cannabis can have very positive effects for people with issues like mine - chronic pain, chronic fatigue, non epileptic seizures, functional neurological disorder, and mental health disorders. Some of the treatment has offered me significant relief, while some of it has utterly worsened my symptoms. This is the risk you take each time you get a prescription. And they don’t really care either way, as long as you pay.