BU
Budget Car Rental Ireland
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Very disappointing experience
Very disappointing experience. I picked the car the car up 35 minutes early, unfortunately this incurred a full 24 hour additional rental charge! From a customer service point of view I was not advised of this impact by the rental agent. I appealed the charge via their complaints and twice received the same response you signed for it, it's in our terms and conditions etc etc. Well Budget is goodwill, empathy and reasonableness in your terms and conditions. This corporate approach is cold hearted and a complete customer turn off!