PCO Rentals
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PCO Rentals (Cow Boys) of PCO cars
I recently rented a PCO car (Toyota Prius, 2010 model) from PCO Rentals NW8. The vehicle showed 264,000 miles on the odometer when I took the car. However, as the car had faulty dashboard I had to return the car for repair the very next day. When I got the car back the odometer reading was 284,000 miles. No explanation was given for the increase of almost 20,000 miles. A week later on 27 August 2019 my rental vehicle developed a catastrophic mechanical failure while I was driving on the M11 motorway. I wasted 30 minutes trying to get help from RAC the recovery company used by PCO Rentals. Fortunately I was a member of The AA who rescued me and recovered the broken vehicle to the recommended garage by PCO Rentals at Kingsbury. I called them up at 9am sharp the next day and explained everything and they said someone will be in-touch with me regarding replacement vehicle. Even after 48 hours I was not offered a replacement vehicle further more they did not bother to contact me at all. After I wrote a email letting them know that due to non-availability of replacement vehicle I lost £460 in lost earnings and a further £130 in costs involving taxi fares and recovery costs. I demanded they refund me my deposit of £350 and congestion charge advance of £120. Instead they charged my debit card for £50 without my consent and permission. I requested them to communicate everything in writing instead of telephone calls and they failed to do this as well. I was lucky that when the vehicle broke down I did not have any passengers with me otherwise they would have suffered with me in a dangerous and inhospitable environment like the hard shoulder of the M11 at midnight in total darkness for almost three hours. My advice to anyone looking to rent PCO car from PCO Rentals is to think very hard and look for a alternative professional organisation such as SPLEND or similar professional company also in NW8 area.