Travelocity
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False promises.
Booked a stay at omni Hotel Cancun in early April. Upon purchasing my tickets and flights, there was a disclosure that said covid test would be free if you book before March 13th. This was one of the main reason I chose this hotel since covid test in Mexico run $30-40 a person. I booked my stay back in February. Upon getting to the hotel and speaking to staff, they had no idea what I was talking about, and told me I would have to handle it with Travelocity, assume so they can avoid me asking anymore questions. Upon calling and emailing Travelocity customer service, they said they would fix the problem and make sure I get my money back. Sure enough, they said its the hotels responsibility to refund me, not theirs. I have been getting the run around with both Travelocity and Omni hotel.Upon providing everything they ask of me, like my credit card statements where it shows the charge, and a screenshot of where it states the tests would be complementary, still no one will resolve this.