Fusion Furniture Store
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When things go wrong
I made a purchase of a chest of drawers from this family run business. It was delivered unknowingly with a defect drawer due to a fault in the material being oak. I sent an email and 2 photo's to the store and thus began which I can only describe as a fiasco with the manufacture who wanted the whole unit sent back with the original package which by now had been disposed of. There was no problem with the remaining drawers or the cabinet. However the manufacturer insisted and this became an issue that went on for well over a month. Eventually I was given a direct refund by Fusion Furniture so that the fault could be repaired and which has since been accomplished. I would like to complement Fusion Furniture for the part they played in this instance and particularly Claudette.