Derbyshire Mental Health Services NHS Trust
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Unlike the other reviews here my experience was five star
Seeing the one star reviews I felt I had to leave my review although this is not something I would normally do in a public forum. I was under Derby City Crisis Team for several weeks recently while I was living temporarily in Derby. My experience was excellent and having had visits from a couple of different workers, I then had regular appointments with the same person. I won’t name him for professional reasons but just to say he was extremely patient and empathetic. I am a mental health nurse myself and he was the type of nurse I to strive to be. I was signposted to various services who contacted me shortly afterwards and though I decided not to use them I felt confident that they would have supported me. I know people have a very variable experience of services and there are many factors involved in this though I have to say that this team, along with the three other Crisis teams I have been supported by on my travels over the past year have been excellent. Of course services make mistakes and they should always strive to do their best and be held accountable. However, at the same time it has to be considered that, particularly in big cities they face a workload that is almost impossible to meet the needs of at times. Thanks