US Water Systems Inc
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Problem with newly installed chem-feed pump
Problem with newly installed chemical fee pump system not responding with chemical dosage anticipated based upon standard calculations. US Water Systems Support Staff Seth was very helpful, listened to my issues and concerns and was knowledgeable having had a system operational background. He helped in discussing possible causes drawing from his field experiences that suggested issues other than equipment problems, such as unanticipated chlorine demands from hydrogen sulfide, or demand from debris in newly constructed contact piping. Discussed options to temporarily increase injection rates beyond manufacture's guidelines (re-overlapping pulses) since initial peak flows of system will be less than future design flow rates until system stabilizes. Then options to increase capacity of existing chem-feed pump if required.