Sell My Home | Estate Agents
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Experience of a first time user
I have always used High Street estate agents in the past, and have bought and sold many times in the last forty years. When it came to my recent move, my Son was very keen that I should "move with the times" and use an online agent. However, I was very apprehensive about it and did not know anyone who had sold through an online agent. I went into all my local traditional estate agents to see what they would offer in terms of fees and services. I felt comfortable doing my own viewings, knew what my property was worth, and only really needed them to take the photographs and put my property online on, for example, Zoopla and Rightmove. The agents told me "horror stories" about using online agents - particularly emphasising a lack of follow through (or progress chasing) once a sale had been agreed - and they were not willing to negotiate on selling fees in any way. After reading as many online reviews as I could, I finally took the plunge and called SellMyHome, as they had 5 stars and great reviews. I spoke to Tom and he ran through my three options - Pay in advance, pay in advance with a small additional amount to cover a kind of insurance so my fee would be refunded under certain circumstances, or pay a higher amount once any sale had been completed. I opted for the middle option to give me that little bit of extra reassurance. Within a few days, the lovely Abigail came with her amazing equipment and took lots of photographs, and then did a 360 degree recording of every area of my home to produce a virtual tour - I had never seen one of these before and it was quite remarkable to see the results online. I wrote the "blurb" myself, which makes sense as I know my home and the area, but I also had the services of Anna who was my designated project manager, and she read through what I had written and added her own touches. I was very pleased with what we produced together. From speaking with Tom to going live on Rightmove, etc, took five days. I had two viewings and two offers, and completed the sale in less than a month. Anna put myself and my Buyer in touch, and all three of us spoke regularly throughout the sale process to ensure we were all on the same page at all times - this was especially useful when dealing with solicitors, who could appear to be blaming the other side for any delays, as we all knew exactly what was going on. On the odd occasion when Anna was unavailable, everyone else I spoke to knew exactly who I was and what was happening. Unfortunately, I was gazumped on the first two properties I was trying to purchase (both through traditional agents!), but I was so grateful for the ongoing support from Anna throughout the ups and downs - she was very good at calming me down when I called her in tears twice in two weeks. I will definitely be using SellMyHome again. I loved having more control of the process and knowing exactly what was happening at every stage. Saving more than £2,500 was really just the cherry on top of a perfect experience!