Energy Ombudsman
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Ineffectual and weak
I was in dispute with British Gas who for the entirety of my 2 rate tariff contract had failed to charge any electricity to my off peak tariff, refused to recalculate my bill or have any meaningful discussion about it. I raised this with the ombudsman who despite upholding my complaint decided that British Gas’s compensation offer was fair and reasonable despite being shown using their own figures how this was not the case. The ombudsman wasn’t interested in actually determining or even investigating the actual losses incurred by me and felt it reasonable to accept BG offer of compensation that unsurprisingly heavily favoured British Gas. The explanation they provided was also very much industry speak and difficult to understand. Oh and apparently £200 is an adequate gesture of ‘goodwill’ after a company has repeatedly ignored a customer trying to resolve a billing error for 3 months, put a default on their credit file without warning, ignore the customers request for a final bill showing the balance had been paid all of which ultimately led to me having a mortgage offer refused costing me over £2k in fees wasted. So whilst the ombudsman upheld my claim I don’t feel that they actually helped me in any way