Cambrian Savings and Loans
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After being with Cambrian for 2 years
After being with Cambrian for 2 years, I requested a loan top up which they had declined . Instead of looking at my current loan and that I’m on top of my payments each month never missed a payment very good customer and pay more to what I should be paying they declined going off the back of my recent credit rating where there was something on there which I’m not aware of which has since been rectified and have spoken to company in question . I Felt really upset the answer was simply no and no empathy , I had no email I had to follow up myself to what was going on with my application . Won’t be applying again . Felt like they do not look after long standing customers. Other than that other staff have been friendly and helpful Over the phone that’s why I’ve given 3 stars. Thanks