Novo Shoes
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Very poor customer service
For the past 3 months I have attempted to contact Novo. I have rung the head office phone number found on Google, I have completed multiple enquiry forms, I have sent multiple emails, I have commented on Facebook and inboxed on Facebook, I have also spoken to store personnel who have emailed Novo themselves and contacted the state manager. For 3 months, I have received not one response. I have given 2 email addresses and no response through either. Novo told a store personnel they have emailed me, however I have searched both email addresses and the junk mail, and no email from Novo. I am now forced to take further action. This is deplorable. If I had attempted to contact them through one mode only and hadn't received a response, then I could be forgiving. However, I have tried multiple modes including store staff contacting them. Extremely poor performance NOVO. I have shopped with you for many years, but there will be no further purchases from me. I can't even give a 1 star rating.