Airport Van Rental
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TERRIBLE CUSTOMER SERVICE - DO NOT USE!
Terrible customer service. Impossible to reach an actual person. Hours of operation are not clear. I do not recommend this company. The details: Our connecting flight was delayed which made us a day late for our rental. I tried calling the company to make sure we would still have our rental the following morning when we were due to arrive. I left a voicemail since there wasn't anyone to answer the phone. The next morning, I called first thing and also received the option to leave a message. Since I had done that the night before, I opted to send an email to make sure we had something in writing. At this point I was getting nervous that we wouldn't have a vehicle upon arrival. I called back a few times and was advised by the recording that there was "1" caller ahead of us. Finally, I thought - I would have a chance to speak with a real person and explain our situation and hopefully confirm our rental. After 55 minutes of holding (I have the screen shots!) I finally decided to rent with a different company. We paid much more than we needed to but we were stuck at that point. After a 10 day family vacation I forgot about the experience until we got home and I was catching up on emails and found the confirmation from them. There was never a call back or a return email from my attempts to reach them over 10 days ago. All that to say - I can not recommend this company. If I ever hear from them and there is an explanation to all of this madness, I am willing to update my review at that time.