Cambridge Water
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Feedback on Poor Service and Billing…
Feedback on Poor Service and Billing Issue – Cambridge Water I am extremely disappointed with the service I have received from Cambridge Water. I have been wrongly billed for another property, which is significantly higher than my usual charges. This issue occurred because your meter reader or engineer swapped the apartment number on the water meter, leading to incorrect billing. When I contacted your customer service team to resolve this issue, my experience was far from satisfactory: Disconnected Calls: I was hung up on twice during my calls to customer service, and no one called me back. Each time, I spent nearly 20 minutes on hold before being disconnected. Long Wait Times and Transfers: On my third call, although I finally got through, I was transferred to another department (the supply line), which required an additional 10-minute wait. Unresolved Issue: After all this, I was informed that a new appointment would need to be booked to check the supply pressure, despite the issue stemming from your previous error. This experience has been extremely frustrating, and the lack of efficiency and professionalism has made the situation worse. I request that Cambridge Water takes the following steps to address this matter: Review and resolve the incorrect billing issue immediately. Improve customer service processes to ensure calls are not disconnected, and follow-ups are made where necessary. Reduce wait times and avoid unnecessary transfers between departments. This situation has caused unnecessary stress and wasted a significant amount of my time. I hope to see swift action taken to resolve my case and an assurance that such incidents will not happen again.