Nyx Hotels
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WOWCHER NYX SCAM…AVOID!
After recently receiving a Wowcher to stay at the NYX Hotel in London I'm absolutely disgusted with the customer service response. Whilst I can appreciate when purchasing said voucher, there may be restrictions on the dates available to find that there are only 3 days out of 365...yes that's right...3 days available within a year (2 in January, 1 in February) to redeem and use the voucher. If you are not able to redeem on these 3 available days, additional fees are charged. Wowcher has informed me that it is the hotel that makes the 'free' days available to the voucher purchaser, but only 3 days in the year is absolutely scandalous and a complete rip-off. The hotel customer service are unwilling to assist in resolving this issue by offering alternative dates...we've found out is actually cheaper to book the hotel through Booking.com which I hasten to add we will not being doing so due to the way we have been scammed by not only Wowcher, but the NYX Hotel and their parent company. DO NOT PURCHASE THROUGH WOWCHER as you'll be extremely disappointed not too mention out of pocket too 😡 Have now reported this issue to the FCA and Trading Standards.