PR
Princess Cruises
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Total lack of compassion
Total lack of compassion. Our grandson was hospitalised and his mother then became ill. We asked through our travel agent if we could cruise at another time given the circumstances. The answer was no. We were not asking for a refund as we have received elsewhere on this holiday so we were very surprised by their response. This appears to be a company that cares more about money than their reputation. It's very sad they could not help us out as this was a special occasion for our 40th Wedding anniversary. We saved for this and will not be able to afford it again.