Pet Drugs Online
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Inept, uncaring, unreliable…
After my boys insulin being delivered to the wrong address (and the previous two deliveries arrived late, leaving them not at a safe refrigerated temperature). The package was later picked up from the wrong address where a stranger signed for it and it had been there for some time and it was collected and delivered to the correct address, the package looked to possibly have been tampered with, so I refused to use the insulin for my boy, as I couldn't be 100% sure the insulin hadn’t been possibly compromised in someway. I immediately contacted Pet drugs online and after emails and two phone conversations one of which taking 45 minutes explaining im am going to run out of insulin within three days and this could be fatal for my boy. They refused to dispatch a replacement vial, even though I told them I am willing to pay again as I do not care about the money, I'm just in a desperate situation and need it immediately dispatched again. They will not dispatch it again, they want phots of the packing evem though I explained the packaging was opened by a family member that didn't realise it had previously been delivered to a wrong address and later collected again. They want photos as evidence sent to them and will "investigate" and can't even confirm if they will send out a replacement without having a new written prescription from my vet, downloaded and checked and verified before dispatching. Knowing this will take us well past the time of his last vial running out. Thankfully our vet has stepped in and will prescribe a vial while another prescription is issued and we order again.... obviously this will be from another medication supplier NOT POD. Shame on you Pet Drugs Online and your totally inept couriers DHL. Between the two of you, you pit my boy"s life in danger. I have spent thousands of pounds in POD medications, prescription foods and supplies. However after this ongoing mistake after mistake and it inevitably putting my boys health at serious and danger, I will never use your disgusting and uncaring services ever again. SHAME ON YOU!