Japan Crate
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Frustrating service
I decided to give them a try in the beginning of April. I bought the normal snack box and the noodle box. I paid extra for shipping, thinking it’s going to get her a little quicker but understood due to Covid that it could be delayed. However it’s a few days from August and I still haven’t received my boxes. I cancelled my subscription because I didn’t want to keep paying for a service that I don’t know how they are and I was still charged for two boxes in May. I received my normal snack box in the first week of June but there has been no word on my noodle box. So that’s three boxes unaccounted for. Every time I mention anything about it I get the generic “it’s coming be patient” response. What they fail to understand is that it’s 95 degrees here and has been really hot in the US. That April snack box candy is going to be disgusting given that my June box came in 60 degree weather and the chocolate was melted. I’m super frustrated that I have no idea where the boxes are, and this seems to be a commons trend.