SriLankan Airlines Official
View company profile →
The worst service
The worst service, employees, front desk I have ever and will see in my life! We were not allowed to get on the plane because we didn’t have the credit card which we booked the flights with. And the horrible disgusting part is the front desk lady, so rude and incredibly disrespectful to an extent that is unbelievable. She refused to wait for us to get the card number and closed the counter and just simply didn’t let us get on the plane. This airline still is living back in the 90s! They still don’t know the booking process and the hundreds verification codes we receive to complete a booking. We are so disappointed and regret booking through Srilankan airline and will not use it if it was the last airline in the world. You need to train and educate your employees about customer satisfaction because this way you just lose expat customers. No words can explain our anger and shock from the way we were treated today. I advise everyone to use another airline to go to Srilanka, the experience is inhuman and gross.