Travelocity
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' Save yourself aggravation! Book directly with the hotel/airline/car rental '
We originally booked our entire trip through Travelocity, thinking we were getting a deal. Our flight from Columbus to Orlando was delayed and then canceled by Frontier Airlines, right before midnight on NYE 2019. We waited another hour (7 total, with 2 kids) at the airport to receive documentation of the cancellation. I then went home and stayed up until almost 6 a.m. trying to book a new flight, with a different airline through Frontier's reimbursement site. I had called and notified the hotel, Cabana Bay Beach Resort that I would not be able to make it for the first night, due to the circumstances. My family and I took connecting flights, the following day to Orlando, arriving in the evening. I checked in at Cabana Bay on Jan. 1st and discussed the matter with the front desk rep, who stated that her manager approved the request for a refund for the first night. It's been several weeks, and I have not received a refund. I contacted Cabana Bay's parent company, Loews via email and and received confirmation from a rep that they would contact Expedia to ensure that I received a refund. I have now been back and forth, at least 10 times with Travelocity reps, receiving all sorts of excuses (after I provided the flight cancellation letter, photos of the new boarding passes and a screen shot of the email reply from the Loews rep) declining to help me. It has almost become completely laughable at how incredibly poor the lack of assistance and customer support are with Travolocity /Expedia. In a day and age when people have the utmost choice in travel, I cannot fathom how you can blatantly steal from customers.