ZO
Zoro
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Was looking for a cover for a new grill…
Was looking for a cover for a new grill I purchased and ZORO says ships in 3 business days or I could pay additional charges for immediate shipping. 3 days pass and no update on shipping or tracking number. Call ZORO customer service and email and get a BOT reply that they will answer in 48 hours. Phone cal gets a 20 minute wait and an excuse of the manufacturer says 5 days on shipping. Who is not telling the truth? Promise of update in 48 hours. 2 days later the same lame excuse, it's not our fault so I canceled the order and will never do business with this poorly run company again. I have been in customer service for 45 years. You don't run a successful business telling lies