Frank Mobile
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Disappointing experience
I am super disappointed with my experience so far with Frank Mobile! I ordered an iPhone 11 that arrived promptly but with a battery that needed servicing and a battery health life of 77%. I asked to return for a replacement which Frank agreed to (apparently there is an 80% minimum guarantee). Unfortunately, they didn't have the same item in stock, so they added $30 credit to my account and asked me to pick something new. I chose and paid for an iPhone 12 Pro with express shipping on Wednesday, 10 April. Nearly a week later, I am still waiting on them dispatching the item to Australia Post. I have emailed and called but keep receiving excuses such as 'we are investigating internally' or 'it is awaiting collection from Australia Post'. Sometimes the number rings out and goes to a very dodgy sounding voicemail. I am, at this point, $750 out of pocket, waiting for a phone that never seems to arrive. Looking at other reviews of similar experience, I wish I had thought twice before using Frank Mobile for a refurbished phone.