Waqas

Nov 22, 2022

****Terrible Customer Services****

I have been calling the sales office for the past week in regards to our recent order with yourselves. After making numerous calls and conversations with Tina I have not managed to resolve the issue of returning my order for a full refund nor have i had any calls back from her. I then spoke with a 'John' who was very quick to put the phone down on me and who does not even exist according to Jill. After speaking with Jill, she advised she will call me back once she had looked into the issue. She also has not called me back. I feel like I have been lied to by these individuals as nothing has been done. What I have been asking for is a simple return and refund as you confirmed the listing on your website was not what has been received. A call back from a manager (the one who calls himelf John) would have resolved everything but this seems to be something that is not of importance to anyone I have spoken with. Going forward I can see someone has had the time to change and update the pictures on your website but not call me to rectify my problem. A surcharge of 25% would be applicable if I had made a mistake, however I have proved this is not the case and that the pictures of both cups and lids are nothing like the products sent to me. My partner had called today as I am currently away and someone had dropped the call on him and not answered when he tried to call back, yet answered when he called from a different number. I really don't know what to say about that. To resolve this matter, I would like for the order to be collected and a full refund given. This has been going on for over a week now and I have been past from pillar to post and everyone I speak to is either unable to help or quick to put the phone down mid conversation. I must add that I was under the impression that I am dealing with a professional company, but first impressions have not been the best. Please reply to me, regardless of who's not working and who's out of the office and all the other justifications I have been given by your departments.