Custom Cable
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Massive disappointment! Bad, Bad, Bad customer service!!!
What a waste of my time and money. Spoke with one guy online and got nice deal on speakers cable after few minutes of chat. Assured my speakers cable with be made as soon as possible and ALL IS IN STOCK. After two days I decided to chase it, not that Im impatient but to see exactly what they will say (test which I perform on stores I deal for the first time). Chatted again with the same man. Could not find out what is happening with my order. Said he will email details. Did not happen. Called them late afternoon and been told that cables are made and there is just an issue with internet? and they are having problem with dispatch. Im only assuming that the time between my chat and afternoon call has been spent on making those cables. Next day morning Ive got my cables. Nice one-special delivery for impatient customer. But it appeared they terminated my cables with cheap version of QED airlock that is not even available when placing order (only QED airloc forte is possible). Emailed them straight away(9:05am) with photos. No reply. At noon I chased same guy on chat. He says indeed there was a mixup??? and unfortunately QED airloc forte is out of stock????? BUT STILL they decided not to tell me about by even lying and sending product I did not order and maybe will not notice the difference??? WT.? So Im only assuming they treat other customers like idiots as well. I did get bit more discount but it was only after my advise/idea and after me chasing incorrect product. Appalling customer service. Lack of professionalism and even a tiny bit of respect to customer. If you order something and it is what you have ordered it will probably be fine but beware if its not right. Never ever coming back.