NRMA Insurance
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ABSOLUTE DISGRACE OF AN INSURANCE…
I AM JUST TOTALLY LOST FOR WORDS ! I cannot describe response from NRMA as anything other than a total & utter DISGRACE. CLASS ‘A’ CIRCUS ACT! Now into my 9TH HOUR of conversation with them, they’re still asking me to tell them what happened !!! The senior?? team I spoke to yesterday informed me they can’t cover the accident in my BMW because I didn’t have insurance cover on date of the accident !!! OH REALLY !!!!! I wonder why !!???!! BECAUSE the TOTALLY INCOMPETENT IMBECILES YOU EMPLOY CANCELLED 2 OF MY BMW CARS INSTEAD OF ONLY ONE, WHEN I PHONED LAST JULY NOTE TO NRMA: HAVE SHARED STORY WITH ‘CURRENT AFFAIR ‘ CHANNEL 9. Maybe watch the upcoming show & then you will understand what happened, saving me frustration of saying it to 7th consultant! ABSOLUTE DISGRACE OF AN INSURANCE COMPANY. Have 12 policies with them (originally had 15)been with them for very longtime.Over 40 years ! My loyalty to them means ABSOLUTELY NOTHING ! Their incompetent staff have totally messed up my recent claim. Just as they did 3 yrs ago with another NOT at FAULT car claim ….short story: they LOST our RANGE ROVER after I took it to their nominated processing address We did not see or hear any updates about that car for the next 12 weeks !!!! Because no one at NRMA could locate it…after it was removed by them and taken to a repairer. The current issue:Had car accident 3 wks ago.NOT my fault …. Truck driver recklessly hit my BMW. Impossible for me to make a claim as NRMA had CANCELLED my car policy by mistake last July. I had called last July to cancel another BMW policy because I had just sold that particular car …. But not the one that was in the accident 3 wks ago. To further complicate matters, that consultant who was told to cancel the car that was sold, not only cancelled the wrong car, but she had also then mixed the number plates of my 3 cars… and now the car that had the accident is listed with the wrong number plate.it has the SAME rego of my husband’s PORSCHE … despite me phoning three times to correct their mistake. How can they put that exact same rego on 2 different cars ??????? After almost 7 AGONISING hrs, over 5 separate phone calls I thought all the issues were all sorted but NO !!! I was assured someone would call me to discuss the issues… so I could continue to make the claim ….. but No one ever calls you back from NRMA ! You can’t speak to a manager …they say they will get someone to call you back within 48 business hours …. That simply does NOT happen ! I demanded to have a tow truck pick up my damaged car, and that pick up was promised for today at 1.30 pm. It is now 4pm and I have been informed by the towing company that no such booking was ever made last Friday by NRMA. So I have just taken matters into my own hands and made my own booking for towing tomorrow. The towing company tell me that they see there is claim for towing ..with my rego number … but no booking was ever made for a pick up ….BUT the rego showing in their system is for a PORSCHE …. Not a BMW !!!!!!! The repairer company had also been given the details for my rego but they also say that NRMA has told them that rego belongs to a Porsche… so they can’t accept the car for assessment until I sort out the confusion caused by NRMA. I DO NOT HAVE THE TIME, NOR MENTAL ENERGY TO PHONE NRMA AGAIN (for the 6th time in 3 wks) WASTE ANOTHER 3 HOURS OF MY PRECIOUS TIME …… ALL BECAUSE OF THEIR STUPID CARELESS MISTAKES BY INCOMPETENT STAFF EMPLOYED IN 2ND RATE CALL CENTRES. Additionally, I recall phoning them another time last year when I noticed they had mixed up the home addresses on 2 different home insurance policies! I now will undertake the highly inconvenient process of cancelling every single one of my remaining policies with NRMA. My advice ….. DO NOT EVER USE NRMA to insure anything with them. They are not just useless …but destructive ! IMPORTANT NOTE to NRMA : please do NOT insult me any further by responding to this with a pathetic generic response asking that I contact you via FB messenger. WHY SHOULD I ?? I do NOT want to ever engage with you like that. You have all my details including my phone number because I was forced to say it REPEATEDLY, so many times, over the course of the 7 hours of painful phone calls you subjected me to over the last 3 wks. And anyway, apparently those calls are recorded for training purposes !!!!!! So perhaps you could listen to those calls and you will hear EXACTLY what I said to your incompetent consultants over those 7hours. The same story was repeatedly told to them on the phone over the numerous phone calls I had to make. I await a phone call to me from one of your senior managers. My business hours are between 11 and 6 pm. AND I ASK THAT YOU TREAT ME RESPECTFULLY, AND LISTEN TO WHAT I AM GOING TO TELL YOU, AS I AM ACTUALLY A PAYING CUSTOMER, WHICH MEANS I AM PAYING YOUR WAGES !!!!!!! NOTE: YOUR CALL WIILL BE RECORDED FOR LEGAL REASONS