Apex Hotels
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Room 305 Apex Hotel, Bath!!!
We stayed in Bath at the Apex hotel for two nights. Overall we found the hotel to be adequate and was in walking distance of Bath itself. On the morning of our departure I noticed that the quilt cover had come undone. To my horror I found the quilt to be disgustingly stained and there were also signs of blood stains. I took photos and a video of this and on checking out I mentioned this to the receptionist who gave me a customer service card telling me to contact the department regarding our complaint. When we arrived home I immediately sent the photos by email to Apex hotels regarding our complaint. Ten days later there was no reply so I sent another email. I still have had no reply. Our thoughts are we slept in a dirty bed for two nights without even an apology!