WB

Oct 29, 2022

Spa in need of cleaning and restaurant not worth visiting!

I purchased a half day spa experience for 2 at Guildford Harbour Hotel. Starting with the positives, the treatments were excellent (we had a facial and back, neck and shoulders massage) and the spa staff were very courteous and professional. The wet spa area was well equipped with a small jacuzzi and indoor pool, steam room, sauna and an outdoor poor. There was a small gym and relaxation room as well. Fresh jugs of ice water infused with fruit, mint etc was a nice touch. However, on the negative side, some of these facilities looked like they needed deep cleaning i.e. visible black mould on jacuzzi / pools, dirty grout and chipped/broken tiles. The sauna looked visibly filthy with dust between the wooden slats. Also some lockers were not working in the ladies changing area. The facilities could of been so nice and perfect for a half day spa experience if properly cleaned and maintained. We also had included in our booking a light lunch in the restaurant. Unfortunately this completely let down the whole experience for us. The food was inedible and the service was dire. I ordered avocado, feta and chilli oil on focaccia bread and when it arrived the bread was certainly not focaccia but something else (possibly naan or pizza crust) very hard, dry and inedible. My knife could not even cut through it! When I pointed this out to the waiter, he didn’t seem to know what to do, so I was then ignored and left whilst he went on to take other tables orders. He eventually checked with the chef only to come back and tell me it was definitely focaccia and also that the head chef would come and see me. I didn’t especially want this fuss but as it turns out he didn’t show up. I couldn’t eat the meal and as no effective action was being taken by the waiting staff, we ended up leaving without me having lunch. This was the not so relaxing end to what was supposed to be a relaxing morning on a spa pamper package because of this I would not recommend the Guildford Harbour Hotel and spa.