KIA
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Kia Romford
Kia Romford. I was sold/upgraded a car by one of the keen car sales people, he assured me that I had a 2 year free service plan as advertised on the website too. A year later and a service is due with a fat bill, to which the sales person has been sacked and I quote from the lady on the phone "let's say he was asked to leave because of his way of working". I was also assured 2 days prior to the appointment of service that this was correct and she could see it on her system! Until I turn up on the day! The sales Manager Fiez on the phone basically admitted that it seems I have been miss-sold the car as I've been told one thing and no paper work to back it up - so I'm stuck at a catch 22. The best the could do was take some money off the service! Poor service, miss sold products and no consideration or responsibility taken by the team at Romford! This is my 5th year with Kia, I won't be going back as soon as this contract is up! Lost a long term loyal customer?