American Freight Furniture, Mattress, Appliance
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I paid $899.00 for a sofa and love seat…
I paid $899.00 for a sofa and love seat at the Lake Charles LA. store on 08/09/2020 at 11:38 am. The sofa and love seat were to be delivered to the store 10/05/2020. Hurricane Laura destroyed the Lake Charles store. I never received the sofa and love seat. I sent messages through this website to American Freight multiple times with no response. I then called your customer service number was told each time that a refund check would be issued within 30 days. The first time was in November 2020. The second time was in January 2021. I called to check on the status of my refund and was told again to wait 30 days and it would arrive in the mail. I have never received my refund. I drove to the American Freight store in Lafayette LA where your employee called the regional manager. The employee took my receipt, copied it, and said he was instructed by the regional manager to complete a refund request in the store. The employee told me he would call me when it was done. I have never heard anything about my refund from since then either. I am asking again to either get store credit for the amount of $899.00 or a refund of my money. I have never paid $899.00 for something and got nothing for it. American Freight took my money, promised to refund it, but has never refunded my money after multiple times of promising me a refund. No one even offered to give me in store credit in lieu of a refund. Still waiting.