Emerald Cruises UK
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Have travelled with Emerald Waterways many times…
Have travelled with Emerald many times in the past and have always found them excellent until our last trip, Christmas Markets on the Danube in December 2022. We only received our back packs two days before departing even though they were aware of the postmen being on strike. In the past we have also received a writting case containing luggage labels for the boat with our names and cabin numbers to be put on, they also have a health form for the crew to keep in case of an emergency.We did not receive this and when we rang we were told it would be posted that day although the writing cases were no longer sent. We have been home since 16th September and have received nothing. I also wrote a letter of complaint and have received no acknowledgment. To make matters worse our friends, who were on the same holiday and live locally and whom we introduced to Emerald received everything correctly. I know things can go wrong but there is no excuse for a company of this stature to lie and to ignore complaints. My husband and I have travelled with Emerald six times in the past so I really think we deserve better than this.