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Poor quality products in my opinion
Having had a set of Epoque Kettle and toaster set purchased for me when I moved house I was initially delighted. Sadly when I moved house my father died and therefore they were sitting in their boxes until recently. They looked good out of the box, if a little flimsy. Within a week of use, I found a pool of water on the base of the kettle and across the counter tops which had flowed into the toaster rendering it unusable. I finally worked out that there was a manufacturing fault with the kettle and the water was coming out of the base by the push down tab that you use to turn the kettle on. As I knew the appliances had been sitting while I sorted my fathers funeral and estate out I was out of the time allotted to return for a refund. However according the the consumer law that all businesses are required to follow, If I was able to prove this was a manufacturing fault then I would be able to return the products. This has not been difficult to prove as there are so many reviews across wayfair, amazon, trustpilot, and various other sites that all state that these kettles leak and are of poor quality. After contacting this company, they simply did not want to know and refused to follow the law, therefore I just want to warn people about purchasing these products. The leaky kettle could have been a fire hazzard, and clearly the company is well aware that this problem exists considering the long list of reviewers who are all complaining about the same issue/s. Unfortunately since this company feels its above the law - I will now have no choice but to contact trading standards to look into this. These products, in my opinion are a fire hazard.