NORDINA HOME
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Got there in the end…
I placed an order on 9th December and was sent a tracking link for delivery which was never updated. Contacted Nordina Home several times and was eventually told my order had been lost. What I’d ordered was no longer available so chose something else which did arrive in damaged packaging with one component sticking out. The delivery driver didn’t acknowledge this in any way. Fortunately, it was not damaged so I tried to build it then discovered the wrong bolts had been included. The chair is now in pieces and utterly useless. Customer service prior to delivery was exceptionally polite but totally ineffective apart from Levi who was very helpful in ordering the replacement chair for me. Since delivery my emails haven’t been answered until I’ve sent them a second time, I was then advised to log in to a website, upload a video of the issue and a photo of the original packaging. The website doesn’t recognise my email address so I’m unable to log in. I sent another email 4 days ago and counting… Bit fed up now to be honest. Update. After deciding to phone, spoke with lovely Helen who offered 20% discount, asked if that was best offer, increased it to 40% if I sourced the correct fixings myself. Pretty good offer so gratefully accepted. Have also been advised they’re taking steps to try to ensure other customers don’t have the same unfortunate experience I had.