Bob

Jul 2, 2025

Avoid At All Costs!!!

I don't even know where to start to say how awful my experience with drive safe was. As you start the 30-hour online course, the site is very old and riddled with glitches. Throughout the course, the material is very poor to say the least. The same 12-second clip of electronic music repeats endlessly for the duration of the course. Instead of the instructor talking steadily and presenting information, the voiceover constantly pauses while a video of a hand drawing something finishes. In review segments, you are given some information to read, and a timer which must run out before you can proceed. It took one minute and 15 seconds (Yes, I timed it) for the timer to run out on a single, eight-word sentence. The instructors took about ten minutes for each of them to read various tongue twisters (She sells seashells and others) instead of filling the time with actual information about driving. I understand that it must be hard to fill a full 30 hours of time, but that's ridiculous. The low-quality material is only one of many problems. The online course, which is supposed to take 30 hours, took 48 hours total to complete. This is due to various problems with the site. The learner clock which records the time which you have spent does not properly record. The timer would subtract anywhere from 5-30 minutes for every hour I spent in the course. Not only that, but the site is so glitchy that it takes up to 10 minutes to load to the next screen. I probably spent at least 10 full hours waiting for the site to load. The first time I called to let Drive Safe know about this, the employee was friendly and said that the problem was on my end. I ended up sending them dozens of screenshots where the site said that it was fine on my end, theirs was failing. This happened every single day I tried to log on. After the first time I called, it was near impossible to get a hold of anybody. After calling and leaving dozens of messages, someone would return my call saying the problem was fixed. But it wasn't. This went on and on for the whole time I was involved with Drive Safe. When I finally finished the material, after endlessly fighting the bugs and glitches, the learner clock only recorded 23 hours. After calling five times over three days, I finally received a call from someone who said that I just needed to review to finish out the clock. But reviewing to log 7 hours of time would probably take more like 12 hours. But, with no choice, I reviewed the mind-numbing material for about 6 more hours, which only recorded 4 hours. At that point I called several more times, and FINALLY got someone who was willing to do their job. They set the clock to 30 hours, and I was FINALLY finished with the whole rotten thing. Overall, Drive Safe has, by far, the worst customer service I have ever seen, along with their pathetic, agonizing driver education program. I have dozens of screenshots to show that their site does not work properly, the timer does not record time properly, and that it takes massive amounts of time to load. I probably called at least 50 times throughout the whole thing. Twice, I got a hold of an actual employee. Other times I left messages never to be responded to by the employees. Many times you call their number you get some random guy in India who has no idea what he's doing. I'm hoping that the actual driving lessons will be satisfactory, but as far as the Online experience and customer service, AVOID DRIVE SAFE LIKE THE PLAGUE!!! After all, you pay them upwards of $600 for the program, and in return, suffer through a miserable experience and get treated like garbage.