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Kits didn't arrive on time & no customer service
Despite ordering our kits one week prior to arrival, Our day 2 & 8 kits arrived on days 5 & 12. Our result's came back on day 8 and 14. Customer service was an automated response. Plus, I opted in for day 5 release testing with a different company, but couldn't take the test on day 5 without having my day 2 negative result back! A poor service that wasted my money (day 5 test cost), time, delayed my quarantine and didn't deliver what they promised. When I put in a complaint, they said because they did eventually deliver the tests, they'd done what they said they would, plus they would be charged by the labs for kits, so they won't be giving me any money back... as I'm assuming that would mean they would be loosing out and we can't be having that.