P&O Cruises
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Damaged Luggage
We cruised on P&O’s Britannia which was fine- On 23 May 2025 at disembarkation we discovered one of our suitcases to be damaged- one of the 4 wheels had been broken. Immediately we reported it and was given a copy of the form which had our details and P&O’s email & phone number. We were told we would be contacted in a few days for compensation. 3 weeks later we still haven’t heard from P&O and to make matters worse the email address printed on the form is incorrect & nobody answers the phone number as “due to high demand this number cannot be answered” Disgusting service- Do P&O care?
