Gaming Heads
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Awful customer support/service
Terrible experience. Pre ordered the t45 bust/statue in 2021 (initially set to release in early 2021, then changed to late 2021, then early 2022, now late 2022-2023. Over half a year later I had contacted them twice about why the "expected to release" still said 2021 but I hadn't been charged on payment plan yet". They basically said production and been halted on that piece indefinitely due to increased shipping costs to their warehouse. It was supposed to ship early 2021, then late 2021, and now its who knows because it still says expected to ship 2021 on the products page. On their shipping info page it says late 2022-2023 (4 years after announcing it for pre order) yet they announce new pieces that will supposedly ship sooner (halo diorama) how about you finish your pieces people have been waiting on for 4 years before releasing new pieces. Eventually I opened up a ticket and asked to cancel the order and politely asked for my NRD back due to such significant delays. They closed the ticket with NO response. So I emailed their support. They refused to refund the deposit, Something companies like sideshow or prime1 have had no problem doing with similar situations in the past (ridiculous delays/product problems). And then stopped responding to me. I understand delays happen. But when a product is delayed year after year after year with 0 info as to where production is it is not unreasonable to ask for a refund on the deposit. Terrible customer service.