Malmaison Hotels
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Terrible brand experience Belfast
Terrible brand experience, Prickly reception staff, rude receptionist when challenged, everything is ‘taken on board’ and ‘requested’ like all reviews, but I’m sure they don’t attempt to build customer and brand loyalty by putting things right? Why? Room shocking, stay in Malmaison in many places in England and always return, staff friendly and if it’s wrong they put it right, not here. Asked for a call on Friday, again it would be requested? Why ‘yes your are the customer, not always right’ but yes…. Still No call! Don’t dare challenge them as your are ‘cursing them’ not sure saying a room is poor that you are cursing them? My grasp of English is poor? Happy for that to be considered if needed! Paid 503 for 3 nights.. all I can say is way to much. Mattress with blood on it, photo shown, ‘of course it will be ‘looked into’ and you ‘will get a call’….. nothing. No water in room, no Aircon, noisy, sound proofing poor and bottom line. Deplorable at best. Avoid. Had I received a call today then this review could have been avoided, but like many other reviews, the call did not happen. You have the money to stay here? Then pay 200 more for quality, a friendly team go elsewhere, you will feel more welcome. Positive, I left my laptop in room, it was returned when I checked out, thank you - appreciated. Bar staff amazing but that is where amazing stops..