Midwest Grow Kits
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Poor Customer Service
Sent defective products, and didn't respond to emails. I ordered 3 UV sterilizing lights. They turned on, but immediately turned off again. I emailed: 7/12 with a shipping question - no response 7/18 because 2/3 products I ordered arrived defective - no response 7/27 to follow up on defective product - no response 7/29 to follow up on defective product - no response After this email, I managed to get someone on the phone. (I tried calling other times. After approx 4 minutes of hold music, their system drops the call.) I was told they would send replacements. On 7/30, the third UV light began to fail in the exact same way. I emailed again, this time including a video, and asked for a refund rather than replacements. No response. I found a second customer service number that allowed me to leave a message, but I got no response to that either. After two more dropped calls, I finally got through to a customer service agent. She insisted the replacements had already been sent, but did not provide a tracking number. The agent I spoke to was rude when I asked why my emails were not responded to. I have ordered from this company in the past and had reasonably good experiences. Unfortunately, knowing they are a nightmare to deal with if something goes wrong, I will not be ordering from them again.