AF
Affinity Water
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Unfair admin fee of £11 for an…
Unfair admin fee of £11 for an outstanding of £67.36 which works out to 16.33% of the amount. Just I missed one payment which they could collect in the next bill easily without any charges with the ongoing direct debit. We pay bill even if we don't use water do they ever reduce bill? They are increasing the bills year after year. My bill went up this year 36% (from £49.56 to £67.36 a 36% rise). If this trend continues what will happen in next 10 years any guess? Will be paying more to water than the mortgage payment. Also I've received a threatening letter saying the removal of direct debit facility.