Lyca Mobile UK
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Don't bother
Don't bother, all the negative reviews are true. I purchased an e-sim bundle, and after having to return the new phone due to a fault, had to set up a new e-sim as already had been activated. This was more trouble than it was worth. I was told I had been issued a refund, 3 weeks later, no refund has arrived. After successfully setting up a new pay monthly bundle, I was surprised to find I had 'run out of credit'. It seemed like my account had been switched to a pay as you go plan without notification. The £5 had paid seemed to be deducted from the balance and I was left unable to make phone calls or send text messages for over 3 weeks. (Thank God for wi-fi). On the phone to customer service I was told my plan had been switched to a pay monthly plan and it would take upto 24 hours for the switch to register. No change occurred. After emailing exchange with customer service (I provided all proof), they seemed to ignore the fact I had already paid for a service I was not receiving and told me I would need to pay for a new bundle in order to get the service I had originally paid for. Despite my exacerbation I tried to call their customer service time again only to get passed from pillar to post and ended up circling back to where I began as no-one seemed capable of resolving my problem. I didn't even get to ask about my refund as I decided to cancel the network and switch back to SMARTY mobile. A much better service in my opinion. I will be putting a dispute through with my bank in order to et my money back and stop any potential further payment from occurring. Update: 4/5 I got a phone call the day after posting this, I asked if they could call me back on Friday as I was busy working. No call came. The bank has issued me a refund and I have another bank looking into the other. A company with this much bad reviews should not be operating. PERIOD.