EatStreet
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I NEVER got my food and they blamed me
I NEVER got my food and they blamed me. I made a $40 order and waited for nearly an hour. When I got the notification that it was delivered, I looked for it at all my entrances and it was not there. I could not find the customer service number on the website and had to look it up. When I called it and explained the problem, the customer service rep began to blame me. He asked me if I included my apartment number, which I did. He then told me it was left at the door, which it wasn't. He kept trying to find ways of telling me how I messed up, or he insinuated that I was lying. This, of course, angered me and I told him to cancel my order and refund me. I merely put in a "request" to cancel my order and refund me and that there had to be an "investigation." I remember the days when a place would simply apologize and refund you rather than try to insinuate you are lying. It seemed to never occur to the man that his driver could have left it at the wrong address or may have stolen it. Eat street has lost a customer today. They are untrustworthy and have bad customer service. Do not let them steal your money.