Community Utilities
View company profile →
Horrible experience, just run away if you see their name
The worst experience with any company I had in my life. Just stay away from them. The company was advertising £230 monthly all included bills for Vertus Canary Wharf. We agreed and have paid the bills they sent during my tenancy for 6 months. My tenancy ended. I received an email from them after 2 months. 1. CU told that I owe them £230. I asked for a proof and asked for the reason why I owe additional £230 from what was initially advertised. 2. CU replied me that their calculation was actually incorrect and I actually owe them £500!! :)))) 3. I asked again for a proof and reason for increase. No reply. 4. 3 months later, they asked for £500 again by ignoring my previous email. 5. Again, I asked for a proof. Of course, no reply from them again :) 6. 3 months later, they again asked for £500. 7. (You guess what I did, asked for a proof) 8. This mail loop has been continued for 2 years They keep asking me to pay £500 to them. 9. They lastly replied, and accepted that the calculation was misaccurate, and they told me that owe them £240 actually. What a company! Just like a joke :) I'm still thinking about how they can operate as a company? Anyway, I'll take legal actions against this mysterious company and make sure that everybody hears about this situtation.