Princess Cruises
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Terrible customer service
My experience was really bad. I didn’t even end up booking a cruise bc it was so bad! I am a member of a Pilates studio that is partnering with Princess cruises to get $500 off your cruise. I was excited to hear about this and wanted to jump on the discount. I would use the $500 but my husband and parents were going to pay full price for their cruise. I’m order to get the $500 off, a Princess booking agent was supposed to get into contact with me. I filled out a form 2 times to request info. Never heard from them. So then I reached out to customer service to see if I can get some answers there, but I was just constantly told they were not sure, passed along from person to person and sometimes on hold for over an hour!! Now bc of this experience, I’m not long trying to book a trip. They lost me, my husband and my parents for travelers. I will not be booking with Princess ever again.