Pimsleur Language Programs
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It’s a trap - avoid!
I signed up for a week’s free trial. I cancelled before the week was up but received no confirmation. I then noticed a fee had been taken from my account. I sent 2 emails to the company explaining I had cancelled in time and requesting a refund but received no reply. Finally I went on the online chat and was told I wasn’t due a refund as I couldn’t send proof I had cancelled in time. I asked for their formal complaint’s procedure and was told I couldn’t have that information via the online chat I would have to email. I told them they didn’t reply to their emails at which point the customer service person became bordering on hostile and very rude. At this point I requested a DSAR so I could prove I had cancelled in time and asked that it include the current chat. I was cut off and now can’t access the chat! Awful company! DO NOT USE THEM!!