EWT Water
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Extremely Unprofessional
The most unprofessional company I have had to deal with so far. I had the softner fitted a year and half ago. Between last year November and January this year, the water softner leaked 4 times causing a significant amount of damage to my brand new flat. After 4 different engineer visits, only the last one was competent enough to stop the leak. At every visit they would also take pictures of the damage to raise a claim for compensating me for the damages. In couple of instances the leak was so severe that the water reached my kitchen, bedroom and in the common area outside my flat. All leaks happened during the regeneration cycle which were set by EWT to happen at 2 am. Now it's April and after chasing day and night i am getting no where with this company. Everytime I call I get the same answer " we will pass the message on to this certain individual and he will get back to me via email ". Well this person never responds and it has become a routine for me now to call the number every 2 hours to get the same reply. I was asked to provide quotes, which I did, the total repair work is nearly £5000 not something small that I can let go and fix out of my own pocket. All leaks were due to poor installation as agreed by the engineers at each visit. I have even said if they think the quote is too much, I am more than happy for EWT to do the repair works themselves. I just want my property returned to the predamaged condition. But still no resolve, everyday the same story that this certain individual will email me. If someone out there can help me deal with them through legal action or advise, please kindly get in touch. I don't think I have any other choice left as no one is tell me anything and apparently in this big company there is only one person as a decision maker.