Miserable experience
Let me give you their model. They are very quick to call, engage and sign you up (which is fair). They bill a week in advance and it’s ok to move things around if you time it carefully before deadlines but getting the tutor you want is brutal. (Strict rules on what you can do when so be aware, just be warned. They do spell it out, so be very alert to that.) We had a horrible run with tutors. We did the trial with a tutor that went very well but tutor wasn’t available going forward so we got someone else. That went well but then they changed it again. They third one was horrible and belittling and my child hated her. So we went for a fourth but somone different turned up. We just churned tutors. We just got off to a bad start and it spiralled. I had a short window to change things. No penalty on them to switch a tutor. Too much admin and upset my child. Horrible service for a kid with some special needs so we pulled the plug. Be warned that support is very automated. There is no email. Call centre is a process of automated prompts and a real slog to find a human. Everything pushed back to the portal and more online support. If you persist, you end up in a call centre in the Phillipines on a horrible connection. Still waiting for a refund for that final session. “3-5 business days” is now nearing 2 months. Just. Too. Much. Effort. And. Admin.