Ronald

Feb 14, 2023

To Marriott

To Marriott, You are holding our timeshare hostage: 1) You have either ILLEGALLY PAID DUES TO VACATION CLUB AGAINST OUR WISHES which is what Interval International says it looks like you did. 2) OR you have LIED to us and YOU DID NOT RELEASE OUR TIMESHARE from your Vacation Club. I WAS ASSURED THIS HAD BEEN DONE MY LAST ENDLESS TELECON WITH YOUR COMPANY. However, today, II said it was STILL showing as a corporate account! Corporate? WHAT? • We tried to combine our Marriott and Westgate timeshares under one account for our convenience at Interval International. We finally discovered the issue keeping this from happening was YOU, Marriott!! We were showing as a “corporate account” with Marriott which YOUR ADVISOR SAID WAS BECAUSE OF THE VACATION CLUB MEMBERSHIP, WHICH WE PROMPTLY DID NOT RENEW, when I called in and got hold of a rep to talk to. We are certainly not a “corporate” anything, we own a private timeshare though Marriott! • When I spoke to you, Marriott, I told your rep we had NEVER used the Vacation Club, nor did we care to do so in the future. WE DID NOT PAY TO RENEW THE CLUB MEMBERSHIP in 2023. Your rep MADE NOTE AND PROMISED in a couple of weeks I would be able to call Interval International and combine the accounts. GUESS WHAT? We are STILL LISTED with Marriott as a Club Member, even though WE DID NOT RENEW OR PAY THE DUES!! • Your attitude about the cash cow customers is appalling. Your real feelings show in that NOBODY can live long enough to get past the outer ranks of salespersons to a LIVE SUPERVISOR to remedy this mess. (We SOLD our Marriott timeshare years ago and you asked us to buy it back. We did. AND THIS IS THE WAY WE GET TREATED?) We pay our timeshare costs in a timely manner. All we ask is that you treat us with the same respect and take care of our one request. How sad you are willing to disrespect and spit on your loyal customers like this. MEANTIME the Marriott rep “Erin” who had me on hold for a supervisor finally told me COULD NOT GET ME CONNECTED to a Supervisor who could get this issue resolved; they were ALL so busy with others….I spent 30 minutes THIS TIME on the phone with Marriott to no avail. I NOW HAVE A CASE NUMBER AND CAN EXPECT A CALL BACK IN 3 TO 5 DAYS. Days. Not hours. Days! I WAS NOT ALLOWED TO CONTINUE TO HOLD. Nice. My CASE NUMBER is # - - - - - - with MARRIOTT: NOTE TO SUPERVISOR: DEAR SUPERVISOR, PLEASE JUST EMAIL ME REGARDING THIS ISSUE AND YOUR FIX. H----- @ ------(as in your files) I CANNOT BE EXPECTED TO WAIT FOR A CALL BACK IN DAYS. PLEASE JUST FIX THIS SCREW UP PROMPTLY and email me to that effect. It’s a pretty telling thing when your own members cannot get an issue taken care of in a timely manner per telecon. Sure shows where “people” stand in the Marriott view. Quite Sincerely, H-----Cl-----n Marriott Owner # - - - - - Westgate Owner # - - - - - -