SR
SriLankan Airlines Official
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The most disorganised airline on the planet
There is a reason why Sri Lankan Airways never seems to appear in the top 100 airlines - they are hopeless. The problem isn't the planes or cabin crew its just that when things go wrong they really don't care, its amazing how contemptuous they are of customers. Unfortunately SLA are the only airline that fly's direct from UK to Sri Lanka but do yourself a favour and choose an alternative. It will take a little longer and may even cost a little more, but, trust me, it will be worth it especially if anything goes wrong. Its a real tragedy as Sri Lanka is a beautiful place with great people and they rely on tourism. But as long as their national carrier is as lousy as it is, they will struggle.