American Freight Furniture, Mattress, Appliance
View company profile →
STAY AWAY Horrible customer…
STAY AWAY Horrible customer service/communication. I Purchased a dishwasher and was told it would be delivered and installed on Wednesday. I then get a call that now it won't be delivered until Saturday. I was told I would be given a 3 hour window to make the plans so I took my Saturday off. Friday comes and I still haven't been given my time slot so I call the store, Andrew tells me he will return my call and give me my slot. He calls back and lets me know that it will be sometime between 8:00 a.m. and 5:00 p.m.. Yeah not a 3 hour time slot but a 9 hour time slot. Saturday morning comes and I call the store to see if they could give me somewhat of a better time frame and then they inform me I need to call the install company personally. I call the install company and they said they had no install scheduled for today because my dishwasher hasn't been delivered to the store yet. I informed them I bought the model at the store so I didn't require a delivery to the store, just the install/delivery at my home. He informs me I need to call the store back. I call the store back and speak with the manager Richard, and he tells me he will look into it and get back with me. 2 o'clock comes and still no answers and half my Saturday gone. Horrible and I mean horrible customer service barely even an apology I canceled my order and will take my business elsewhere. It's clear why Sears couldn't make it. (Fenton, MO Location)