HelloGov AI
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No customer service, just go to the san Francisco passport agency
No customer service, quoted by them after being promised a call around 9am(cleared my schedule for it) i even recorded because i kind of had a feeling you guys would pull something like this : Your callback has been prioritized, and a team member will contact you at 1:50 PM EST today. You should also receive an email confirmation. Let me know if there's anything else I can assist you with!” Thats all i was told and when it gets to the time nothing!!!! Worst of all my brother in law paid 900 for the application keeps getting sent back. Mine thats approved and quoted again by hello gov “ You should receive your passport book on or around 11/21/2025.“ …. Its the 25 …. Unacceptable no tracking # no one knows where it is. I’ve contacted hello gov yesterday stating they have no clue where it is and i logged into the official passport website and they couldnt track it either. Thats extremely concerning and them delaying the calls isn’t helping their case